I’ve known Dr. Stanton L. Andrist, OD, of Moorhead Vision Associates (Moorhead, Minn.) since he became my optometrist when I was a teenager. After I moved away from home, and then moved back years later, I started seeing him again. I also brought my family along as new patients. I’ve always liked him – he is soft-spoken, ever-courteous, expertly knowledgeable about eye health, as well as respectful of the patient’s (or parent’s) right to make a final decision in health-care matters.
But what really “wows” me is how he treats my children. (The quickest way to win a mother’s heart is not through her stomach; it’s through her kids!) Witness (in your mind’s eye) my 5-year-old son’s eye-doctor appointment yesterday:
Gabriel perched calmly in the big, eye-doctor’s-office chair, eagerly awaiting Dr. Andrist’s entrance (a technician had escorted us to the exam room). To be sure, Gabe was looking forward to this appointment: he knows eye doctor visits don’t hurt, and he desperately wants glasses! (The rest of us in the family have them, after all.)

Even at age 1–1/2, Gabriel apparently liked the idea of having glasses!
When Dr. Andrist entered, as well as he knows me, he headed straight for Gabriel and offered his hand for a very adult-like greeting. Gabe responded as maturely as any grown-up would to the doctor’s inquiry of “How are you?”
Throughout the eye appointment, as I sat mutely by, Dr. Andrist spoke directly to Gabe about what he could see, about what the doc needed him to do for the exam, and about Gabriel’s sincere wish for glasses. I was especially struck by the respectful way the doctor spoke with Gabe at every turn, including saying “thank you” to him for every step of coöperation Gabriel gave. I bet almost a dozen “thank you’s” were offered to my son for following “simple” requests.
What a great lesson for this mom — and professional service provider — to observe and learn! How much effort would it take to say “thank you” each and every time my preschooler (or my 5th–grader, or my husband, or a client…) follows a request I make and facilitates my work with him/her? How much more willing would my preschooler (and the others) be to offer coöperation the next time? How pleasant our exchanges would be!
In sum, lots of professionals – and family members – treat adults with respect, but it takes a very special person to treat a child with genuine respect. By respecting my preschooler, Dr. Andrist has earned my respect all over again.